31 August 2014

AirAsia starts free user trial for on board Wi-Fi

  31 August 2014


PETALING JAYA: AirAsia has started its two-month long Free User Trial (FUT) for its on board Wi-Fi service, as part of its plans to start offering low-cost Internet connectivity to passengers.

During the FUT period from now until end of October 2014, up to 60 guests on selected flights will be able to test and evaluate the on-board Wi-Fi service for free.

With a quota of 1MB each, guests will enjoy a special package which will allow them to chat via LINE, Whatsapp and WeChat.

Guests will be informed via an in-flight announcement if the aircraft they boarded is equipped with on-board Wi-Fi capability. They will be able to access and try this service simply by logging into the Connectivity Portal with a digital token code that is automatically generated upon clicking the ''Get Access'' button on said Portal.

Each token code will be valid for one device, and the FUT is on a first-come first-served basis.

The initial user acceptance test (UAT) conducted two weeks ago on a test flight proved successful. The volunteers which consisted of 120 AirAsia employees tested three instant messaging services, namely LINE, Whatsapp and WeChat and the results were positive.

In accordance to safety & security standards, the on-board Wi-Fi service will not be available while the aircraft is taxiing, taking-off or landing, or when flying below 10,000ft.

A range of Wi-Fi products including Instant Messaging, emails as well as content streaming will be made available gradually on all AirAsia flights with the AK flight code, and will be introduced throughout the AirAsia Group progressively. -Sundaily

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